Refund policy

## Return & Refund Policy — Oliver's Treasures

**Custom / Print-on-Demand**

All custom-printed items (apparel, mugs, accessories, etc.) are made to order specifically for you. Because of this, **we do not accept returns or exchanges due to buyer's remorse or incorrect size selection.**

However, if your item arrives **damaged, misprinted, or defective**, we will make it right at no cost to you.

To request a replacement or refund on a defective item:
- Contact us within **30 days of delivery**
- Email us at **customerservice@oliversemporium.shop** with your order number and clear photos showing the issue
- We will send a free replacement or issue a full refund — your choice

*Note: Domestic orders must be reported within 30 days of delivery. International orders within 45 days.*

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**All Other Products (Wholesale / Non-POD Items)**

We want you to love your purchase! If you are not satisfied:
- Returns are accepted within **30 days of delivery**
- Items must be **unused and in original condition**
- Buyer is responsible for return shipping costs
- Once received and inspected, a refund will be issued to your original payment method within 5–7 business days

**Non-returnable items:** Sale items, seasonal décor, and items marked final sale.

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**Questions?**
Reach us at **customerservice@oliversemporium.shop** or message us on Facebook at facebook.com/Oliverstreasures2018

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